Repair parts are unavailable; Can't be fixed
MarkS123
8/2/2026
I've had this microwave/oven unit for a couple of years and have no complaints about it -- when it works. The unit recently failed and the service tech decided that it needed a new controller board -- part GE WB56X38531. I've now been waiting more than 2 months for a replacement board. Apparently, the repair parts for this are made from "unobtainium."
Originally posted on www.ge.com
No, I do not recommend this product
A Perfect Fit
frhmom
6/13/2026
I have had my new combination wall oven for 2 weeks and I am finally comfortable using it and understanding the settings. It is different from what I had previously; however, it is much more efficient. It heats better and faster, it is easy to wipe down and keep clean inside and out and the settings are easy to use. The Microwave has a bigger capacity than my previous one allowing me to use a 9x13 pan without any difficulty. The one drawback for me is the microwave has a pull-down door instead of one that open to side, making it more of a reach to remove the item from the inside and wiping down the back of the unit.
Originally posted on www.ge.com
Yes, I recommend this product
Fan error on install and oven won't heat up.
AZ100
5/31/2026
My GE Wall oven looks great, but has an error code at install.
Originally posted on www.ge.com
No, I do not recommend this product
Combo
Mepinkval
5/21/2026
I love my new appliance. So far so good I have graded from the one that was in my home. GE states if you buy the GE appliance, it should fit in the same spot and it did.
Originally posted on www.ge.com
Yes, I recommend this product
NO OWNER OR OPERATORS MANUAL INCLUDED
Amazongreenie
5/8/2026
It came with installation instructions and several pages of legalise safety warnings but NO OWNERS or OPERATORS MANUAL. After calling Customer service I was advised they NO LONGER PROVIDE THIS MANUAL FOR ECOLOGY REASONS !!! It can be obtained and printed by the customer. However all 32 double sided pages in fact are 64 pages when printed on a friends printer. I was unable to operate until several days after installation. I also saw no place of manufacture on the product label but maybe it was in the fineprint somewhere to save ink.
Originally posted on www.ge.com
No, I do not recommend this product
Oven runs very hot need to adjust EVERY recipe
Sammy TCD
4/24/2026
This oven runs much hotter than the temperature that is set. We have tried the GE "biscuit test" as noted in your help below, but we have had to redo EVERY RECIPE to reduce temperature and time. I am writing a cookbook and it is ridiculous. We have been cooking for decades and never had to recalibrate every recipe. Is the service call mentioned below free due to this defect?
Thank you
We'd like to assist you with your double wall oven running hotter than the set temperature. Please check the following information to possibly resolve this:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19172
If the issue with the temperature doesn't seem to improve, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Originally posted on www.ge.com
No, I do not recommend this product
Technology Going in the Right Direction
ElvisCorvette
4/24/2026
This GE new unit replaced a 1999 GE unit. Wow, has technology changed. Love this new unit. It wasn't difficult learning the new technology.
Originally posted on www.ge.com
Yes, I recommend this product
Looks great but doesn't cook evenly
JagJune
3/31/2026
Does not bake evenly. It should have convection for even baking.
Originally posted on www.ge.com
No, I do not recommend this product
Pertect Fit
GE Model JT3800SHASS
3/14/2026
Unit looks awesome I was amazed that it fit right in where my old GE unit was it fit prefect
Originally posted on www.ge.com
Yes, I recommend this product
Just what we needed
Sted880
3/7/2026
A perfect replacement for my old Kitchen Aide unit. Install was easy.
Originally posted on www.ge.com
Yes, I recommend this product
Easy on the back
Mikeups
3/6/2026
So far no issues. Its great not having to bend down on my knees to check how things are cooking. And micro wave is also a perfect height
Originally posted on www.ge.com
Yes, I recommend this product
Basic combo unit; low sound
Kevin Hi
3/4/2026
Our only complaint so far is that the sounds indicating that the oven reached the set tempeature or that the oven or microwave have finished their cycle is not loud enough. It's basically impossible to hear any beeps unless all other appliances are off and you are standing near the unit when the beep sounds.
Originally posted on www.ge.com
No, I do not recommend this product
Ease of use.
Gergis
2/26/2026
A beautiful addition to our kitchen, looks great and works beautifully.
Originally posted on www.ge.com
Yes, I recommend this product
MICROWAVE ALL STAINLESS STEEL INSIDE
jim00
2/7/2026
I HAD A ORDER GE COMBINATION MOD#JTP90SP3SS AND THE MICROWAVE WENT UP BUT THE OVEN WAS OK IT WAS ABOUT 8 YEARS OLD.THE BOARD WAS HARD TO FINE AND COST OVER 250.00 AND WE DECIDED NOT TO REPAIR OLD UNIT. IT WAS A LOT MORE MONEY BUT WE HAD NO OTHER CHOICE.THE NEW IS NICE BUT IT SHOULD BE FOR WHAT IT COST.$$$$$
Originally posted on www.ge.com
Yes, I recommend this product
Poor quality
GEplease
1/25/2026
Two years in and stopped working. The service charge without diagnosis is a joke.
Originally posted on www.ge.com
No, I do not recommend this product
Horrible features
Wall Oven microwave
1/22/2026
1) The shelving racks in the oven do not move smoothly. They are scraping the coating off the sides.
2) Why does it immediately cool (blowing fan) my food I would have just heated in the microwave.
3). My 2008, GE wall oven/microwave were better. I thought I was upgrading.
Originally posted on www.ge.com
No, I do not recommend this product
Racks are nearly impossible to remove
StephBee
1/17/2026
It's a very basic oven combination but the racks are impossible to remove & when you finally get them to move, they scratch & gouge the side walls. When calling the warranty department the only solution they could offer was for me to go buy a bottle of vegetable oil to rub on the side of the racks. If that is so necessary it should be provided with the oven! So even after buying vegetable oil that I'll never use for anything else the racks are still very difficult to slide out.
Also the volume for the microwave and the oven when items are done is extremely hard to hear unless you're standing right in front of them. And there's no way to adjust them as far as I can tell. This oven came with our new build house so I didn't have time to research. I would definitely opt for a different oven the next time.
Originally posted on www.ge.com
No, I do not recommend this product
Sleek look!
Love it so far
1/13/2026
So far so good! The only thing that I'd say I had an issue with was with the documentation regarding the install location dimensions. 2 separate documents had different height dimensions. the 28 1/2 inch width dimension was spot on, but I was unsure of the height. I decided on a height opening a bit bigger than I thought it would be, and had shims ready to shift the oven up as necessary. I did have to shim up, and it turned out great! It looks like a custom install. We're very happy with the oven over the first month of ownership.
Originally posted on www.ge.com
Yes, I recommend this product
Wall oven/micro wave combo works well
KateDe
1/3/2026
Overall, the wall oven is very good. Heats fast, cooks well. The oven looks good and is easily cleaned. The only issue I have is that it was purchased as the GE wall oven we had needed a part for the oven's digital control panel and for an appliance that was only 12 years old, the part was no longer made. :-( So we purchased the same oven essentially so it would fit into the space the other was in. So much of what is manufactured now is just tossed out into the garbage when a part could restore its functionality. To me, such a waste. If a company like GE is making this appliance and has a replacement why can't then manufacture a part to keep the other one going?
Originally posted on www.ge.com
Yes, I recommend this product
Excellent
Dallyand I
12/28/2025
Both microwave and oven are big and efficient and easy to use .we love the cooling feature . They cooked evenly which is a big deal ; we didn't had to spin tray to get what we wanted. We definitely recommend this product is the best oven and microwave we ever had
Originally posted on www.ge.com
Yes, I recommend this product
Basic oven
Captain Ahab
12/27/2025
It™™s an oven. It™™ll take care of your basic needs. The microwave does not have many options. The ability to put in a specific time it™™s not available. The oven preheats slowly but so far no complaints. It™™s just going from a standard microwave to the microwave here. They™™re very few options for cooking controls. Good oven just very basic.
Originally posted on www.ge.com
No, I do not recommend this product
Horrible scratches
Joe Pat
12/23/2025
Had the microwave over oven combo installed by Lowe™™s. Upon removing the racks they scratched/gouged both sides. This occurs on all levels and is horrible for a $3000 unit. We are devastated that we paid this kind of money and the first time the racks are removed they damaged the oven. We have pictures that can be provided upon request.
Originally posted on www.ge.com
No, I do not recommend this product
Combined Wall Unit
JT3800SHSS
11/29/2025
I'm still getting used to the control panel. The knob in the middle takes a little getting use to.
Originally posted on www.ge.com
Yes, I recommend this product
Lack of customer focus after the purchase
Why GE 100
11/29/2025
Product: GE JT38800 SHASS Oven Combo (Purchased August; Installed September)
Initial Defect:
The original unit had poorly manufactured internal rack slots, causing the oven racks to scratch the oven cabinet sides when removed. It was difficult to move the rack without anything on it, would have been extremely difficult with a hot heavy pan.
Customer Service Complaint (Specific to GE Corporate customer relations):
Our frustration and complaints lies with GE™™s corporate response, not the local retailer or initial service company. We experienced a significant lack of urgency, requiring multiple calls and follow-ups with management over several months to facilitate a replacement unit. The follow ups required during the work day schedule.
Replacement Installation Issues:
The replacement unit's installation was substandard (missed screws, unit not properly seated in the opening). We are currently working to fix these new installation problems. The installation required time off from work.
Overall Rating:
A negative rating for GE customer service due to inefficient internal processes and a failure to ensure quality control regarding product replacement and installation services in timely manner. Product performance review will be at a later date.
Originally posted on www.ge.com
No, I do not recommend this product
Good appliance, sound too low
AnupR
11/20/2025
So far, the appliance is working as expected. However, the sound for the alerts are very low and it's difficult to hear the sound if I am not standing next to it.
Originally posted on www.ge.com
Yes, I recommend this product
Good design and capacity
Jenn190
11/19/2025
Great option to save space in my kitchen. Design is very pleasing. Size is great for our home.
Originally posted on www.ge.com
Yes, I recommend this product
Disappointing
NicDC
11/16/2025
It™™s ok. The bottom oven™¦not, the only OVEN, cooks nicely. It came with the house we just moved into and we were initially excited as we thought it was a ™double oven™. It™™s just on the front calling it the ™upper oven™. Disappointing. Would rather have a real double oven with a microwave on the counter or above the range.
Originally posted on www.ge.com
No, I do not recommend this product
I am happy
Hiers
11/15/2025
very pleased, capacity is great, functions well, looks good
Originally posted on www.ge.com
Yes, I recommend this product
Oven is inoperable as is
Maryboom
10/28/2025
The racks inside of the oven cannot be removed without scarring up the inside of the oven, which has already happened. Now GE just wants to send new racks for the oven, but the inside is scarred up. Entire oven should be replaced. NOT HAPPY!!!
Originally posted on www.ge.com
No, I do not recommend this product
Circuit are cheap
HSJJ
10/18/2025
Motherboard has had to be replaced twice since we purchased it. Hardware seems to work fine the electronics are aren™™t worth it.
Originally posted on www.ge.com
No, I do not recommend this product
Beautiful
GE households
10/15/2025
Just installed my new oven and it looks great. Checked all the controls. Everything is working perfectly.
Originally posted on www.ge.com
Yes, I recommend this product
Overall it's a good product.
Neelesh
10/9/2025
Good, sturdy design. Installation was easy.
Easy to operate. Works well so far.
Originally posted on www.ge.com
Yes, I recommend this product
Good Design & Performance
sov6
10/7/2025
Good design and performance, but the functionality is not ideal. For example, the single set of controls for both the microwave and oven can be confusing.
Originally posted on www.ge.com
Yes, I recommend this product
Great features and performance
cbs1552
10/6/2025
Nice to look at, temperature and clock are very bright and clear. Easy to operate once you learn the basics. So far, cooks beautifully in the microwave as well as in the oven.
Originally posted on www.ge.com
Yes, I recommend this product
Disappointed - no proper warning of hazards
Wishing for safety
10/1/2025
I am giving this a single star because of the off gases and because there are no warnings about off gases and that you have to remove the factory residue and prevent smoke from a new oven, by run the oven empty at a high temperature (400-600°F or 200-315°C) for 30-60 minutes with good ventilation. Wipe the oven with a warm, damp cloth after it has cooled. Repeat the process if the smoke or odor persists. when you buy a product especially an expensive cooking appliance you should not have to worry about off gases and chemical odors coming from your new appliance especially if that gas can kill your pets and harm babies and people with weak lungs. The need to burn of these harmful residue is not listed when buying I would not have bought a new oven if I knew that but I found out after it was installed and the old one was gone. I think it is unconscionable for any company to not complete the manufacturing process or at the very least let customers what they are risking when buying a new oven that has not had the harmful manufacturing residue burnt off. The risk to their families and pets might make more people chose to just not bake at all. I don't understand why as expensive ovens are why this very important final step is left to customers that just gave the company thousands of dollars are then asked to risk their health and the health of their families for an oven baked meal.
Originally posted on www.ge.com
No, I do not recommend this product
Sleek and fits well with other appliances
Chipski
9/25/2025
Just got this Oven/Microwave combo installed and looks great. Everything works fine and will put it to use tonight.
Originally posted on www.ge.com
Yes, I recommend this product
Great looking oven combo
Jack2069
9/24/2025
This is great looking product with enough features to get the job done without being overwhelming. Just I. Time for Thanksgiving, can™™t wait to cook in it!
Originally posted on www.ge.com
Yes, I recommend this product
Amazing Style and Performance
AZOvenLover
9/10/2025
Excellent design - very high quality with easy controls to cook at a high temperature. Very pleased to use this for family dinners.
Originally posted on www.ge.com
Yes, I recommend this product
Great!
MW25
8/21/2025
Works well and takes up less room, really like the oven
Originally posted on www.ge.com
Yes, I recommend this product
NOT A GREAT CHOICE
Poke7
8/16/2025
I HATE that the racks will not slide out - they are as rough as a pile of rocks. I am trying to find a product to oil the edges but will not pay $35 for the "GE appliance oil". I DO NOT RECOMMEND THIS APPLIANCE. Also, the microwave dial feature is not desirable. And microwave door opens forward, almost impossible to clean the rear inside of the microwave.
Originally posted on www.ge.com
No, I do not recommend this product
Great features
Oh67
8/13/2025
[Employee of ge_appliances] Performance, Design, Capacity, Functionality, Controls
Originally posted on www.ge.com
Yes, I recommend this product
I LOVE IT!
BROKERV
8/6/2025
BEAUTIFUL STOVE! LOVE THE MICROWAVE AND ALL OF THE DIGITAL FEATURES!
Originally posted on www.ge.com
Yes, I recommend this product
Oven/microwave
ovenbaby
8/1/2025
I haven't got to use it yet due to it just being installed. I liked the look of the oven/microwave, but the one thing I don't like is: It has no instruction book. How am I going to figure out how to use all of the features it has to offer. I'm 84 years and I am not tech savvy so how could I get a book?
Originally posted on www.ge.com
Yes, I recommend this product
Amazing product
Thejas
7/29/2025
Amazing product and works very well. We love this product
Originally posted on www.ge.com
Yes, I recommend this product
Energy Inefficient
Tmfgt3
7/26/2025
Dont use the lower conventional oven very much but use the microwave daily. When microwave finishes heating the fan continues to run constantly for cooling. So it doubles the fan time every time it is used. I have never seen this before in a microwave. Seems to waste a lot of energy and is annoying. Maybe because it™™s a wall mount?? but not sure. Home builder installed it. Makes a lot of noise during use and ™rattles™ a lot. Think twice before buying this system.
Originally posted on www.ge.com
No, I do not recommend this product
4.75 stars if I could. ™¨™¨™¨™¨
JanisOC
7/17/2025
I'd really want to give 4.75 stars. It works really well and is sleek in my new kitchen. I just don't love the controls. Especially the microwave. Since there is no keypad, I'm limited to 15 second increments. I might be old fashioned, but I miss my keypad. I'm sure I'll get used to it, but it's a slight bummer.
Originally posted on www.ge.com
Yes, I recommend this product
Quality product
ric78
7/16/2025
Very nice design without sharp corners. Performance is as expected, but if there is a weak spot, it might be the knob used for the settings. It works great, but it's used for everything and I could see that over time, it might get worn out. Overall, we're very happy.
Originally posted on www.ge.com
Yes, I recommend this product
A great addition to house.
4weebs
7/15/2025
It™™s looks great and functional. Easy to use. A great addition to the house.
Originally posted on www.ge.com
Yes, I recommend this product
Great replacement
Landshark50
7/15/2025
We replaced a similar wall oven. This one fit the space perfectly. Oven and microwave are both larger than before. They cook well. Controls are intuitive. Pleased with the purchase.
Originally posted on www.ge.com
Yes, I recommend this product
Poor quality control
Bondo Malicia
7/14/2025
The quality control is a disaster, the oven came with the door crooked, and worst of all; GE has not been able or willing to solve the issue. I have been trying to get the problem fixed for more than a month, they have sent two different companies to replace parts that arrived damaged and they resist to replace the unit with a new one. It is very unfortunate that a company that use to have a great reputation has come to such a disaster!!!!
Originally posted on www.ge.com
No, I do not recommend this product